Manchester, United Kingdom (PressExposure) February 20, 2012 -- It is that time of year again when business forecasters look to the year ahead and try to predict the outlook. Unfortunately, this year looks bleak for businesses - despite the Olympics coming to town which should have a large impact on the economy and companies across the UK.
Whether you are a small, medium or large business you may struggle in 2012, according to official reports. Consumers are spending less, expecting more, and businesses need to adapt.
Customers are mainly getting tired of poor customer service, according to one report. Businesses look for ways to cutback on expenditure but this may compromise quality on a customer level.
AlldayPA commented on a worthwhile solution for businesses, "By outsourcing to a call centre, you can maintain a high level of customer service whilst also providing your business with a cost effective solution. The contact centre services are not just a telephone answering service, they are a 24 hour a day, 7 days a week coverage for all your inbound calls which is crucial in this tough business climate. They can also offer a fully integrated web ordering service that can handle large volumes of calls. They can act as your very own virtual office, a telemarketing service, and much more."
Businesses across the UK are set to see a dramatic increase in the number of customers and customer phone calls during the duration of the Olympics in London. Phone calls with customers querying on opening times, directions and order taking are sure to reach higher levels. Coping with this basic level of customer service is fundamental to the overall success of the games, experts say.
Answering every one of your customers' calls, responding quickly and maintaining this level of professionalism will enable many businesses to stay afloat in the difficult year ahead.
The benefits of this include;
1. Maintaining exiting clientele. This is important; you have already made one sale and it is easier to make another with the same client than to look for a different client. Offering good customer service will encourage many to stay loyal to you.
2. Combining the customer services with customer ordering will increase the efficiency of your business and the productiveness of your staff.
3. Answering calls will enable your business to hear your customers' queries and any concerns they have. This means you can adapt accordingly, to keep up with trends and changes in the industry.
4. You can operate a 24 hour business which allows you to trade between time zones - essential if you wish to expand your brand around the globe.