East Moline, Illinois (PressExposure) August 13, 2009 -- 4CS CEO, Ashok Kartham, stated, "We continue to invest in our products to better serve the needs of our customers. We have been listening to our customers and this new version further streamlines and integrates all warranty and service processes while improving the usability. We are proud to offer our customers the best possible value, flexibility and returns for managing the entire service chain."
The major enhancements in 4CS Service Suite 2.1 and iWarranty 6.2 include the following features.
-- With enhanced Escalation Management, users can set up escalations to automate the exceptions to the workflow of transactions in the system. Companies will now be able to better respond to the service needs and expectations of their customers, while improving the productivity of the service team.
-- Users can now more easily view and track the history of changes to Product Bill of Materials (BOM) in the field.
-- With the addition of automated and integrated Survey distribution and tracking capability, companies are able to survey customers and servicers. The survey results and summary reports are integrated with service transactions and business partners.
-- The additional capabilities for Supplier Recovery and Parts Return further streamline the supplier collaboration in managing warranty.
-- Integration of iWarranty TPA edition with Parts Distributors enables easy ordering and validation of parts, while tracking claim information.
These and many other enhancements to ServiceHub, Service Intelligence, and the Service Exchange platform make the 4CS Service Suite the most robust, intelligent and integrated solution to manage the service chain.
The 4CS Service Lifecycle Management applications provide proactive and collaborative service solutions that enable business to meet changing needs throughout the customer's life, concentrating on the post-sale or aftermarket stages.