Kansas City, Kansas (PressExposure) December 28, 2009 -- As an effective alternative to costly premise based phone systems, virtual receptionist systems are now becoming popular among small and medium business firms. These systems are offered by hosted PBX firms and are efficient options for businesses to handle their daily business needs.
Benefit from Value-added Features
The main advantage of having a virtual receptionist is that you need not employ a dedicated telephone operator. The system can automatically receive calls from your clients and intelligently redirect those calls to the telephones of the corresponding employees in your office.
All callers to your office phone will be greeted with pre-recorded welcome messages and other interactive menus. Most virtual receptionist systems have options for recording and playing messages such as corporate information, services and product details to callers. The system which can have its own toll free number also provides callers with options such as group dialing, dial-by-name and dial-by-extension facilities.
With the help of functions such as the dial-by-extension feature, your clients can be easily connected to the appropriate sections in your office. The system will be automatically switched to voicemail system if no person is available in a particular department of your office or if the call is coming during non-business hours. The system can also redirect the call to your employeesâ personal or residential phone systems. So your employees never have to miss the calls of your valued clients. Thus management of your business from far-off locations is also possible with these systems.
Economic Option for Small and Medium Businesses
Most virtual receptionist systems are capable of handling multiple extensions and can be programmed to provide different instructions for callers, depending on the time of call. The virtual receptionist systems are affordable and also easy to configure, with minimal overhead charges and future maintenance costs involved. Thus the virtual receptionist systems, apart from providing 24x7 customer care service can also help improve the professionalism of your corporate business firm.