Announcing the Release of Field Service Office - A New SaaS Application

Sydney, Australia (PressExposure) October 20, 2008 -- If you work in a service industry, in today’s world, gaining the competitive edge over the competition can be difficult. Especially for a young company, learning to compete with the more established businesses out there can be especially hard. According to a recent article from Harvard Business Publishing, one easy way to increase your probability of success is learning efficiency.

When a service business (either new or old) learns to operate efficiently, or even to make small steps towards becoming more efficient, a few things begin to happen.

1. Costs are reduced – Although it may seem quite apparent, but simply making the process of dispatching a worker easier, can reduce call center costs and improve worker productivity.

2. Customer Service is Better – By designing better processes, a business will generally provide better service. Since the work is completed in a timelier manner, customers are happier.

3. Profits are Higher – From the first two points, a business finds that profits begin to grow. Lower costs means more money on the bottom line, and happier customers often come back again.

4. The Business Grows – An efficient business, with happy customers will grow. That small start-up can quickly overshadow the competition simply by learning to be efficient right from the start.

One of the easiest ways to improve efficiency in a service industry is to improve the process of call-to-delivery. Software, such as our own Field Service Office, can lower your costs, improve your service, and all-in-all helps your business to grow.

With streamlined processes you can focus your efforts on managing your business and not on chasing down work orders or trying to find out what happened to those three jobs that didn’t get invoiced.

Field Service Office - An Edge Over your Competition

* Fast and Accurate Job Notification: When a call comes in, your employees simply enter the data into the system, and they can then schedule the work, and automatically send the job to one of your field workers.

* Improved Customer Service: Your field workers no longer have to call in, or return to the office to get work orders. With Field Service Office they can just log in through the mobile interface. This streamlines the whole job management process, and ensures your customers get taken care of faster!

* Competitive Edge: With Field Service Office, your customers are taken care of faster, billing is easier to manage, and the whole, customer call - job completion, process is easier to process. In other words you get a competitive edge.

* Increased Productivity: When a call comes in, managing that call is as simple as entering the data, and dispatching that data to a field worker. Not only will you find an increase in call- center productivity, you'll also find that more work is getting done period!

* Improved Workflow and Invoicing: No longer do you have to worry about lost work orders, or even waiting for those work orders to come it. When a job is complete, your field worker simply marks it that way and then your administrators are free to invoice/charge the customers as needed.

* Reduced Costs: Along with the system itself being very affordable, with less paperwork, quicker invoicing, and more productivity you will find that all of your costs end up reduced when you choose Field Service Office.

* Easy to Use Reporting: Our system allows for reporting everything from time cards to complete customer statements at month end. It also has the ability to integrate with most legacy accounting systems should you require this feature.

* Reduced Costs: Along with the system itself being very affordable, with less paperwork, quicker invoicing, and more productivity you will find that all of your costs end up reduced when you choose Field Service Office.

Easy to Integrate into Your Business

With our intuitive web interface, Field Service Office is simple to integrate into your current business model. The application itself is hosted on our servers, so all it takes is signing up. You will be able to connect to the system using any PC, located anywhere, any time!

Take our 14 Day Free Trial and find out how.. http://www.fieldserviceoffice.com/

About SMO Technology Pty Ltd

Steve Orenstein is the Managing Director of SMO Technology Pty Ltd
http://fieldserviceoffice.com

Press Release Source: http://PressExposure.com/PR/SMO_Technology_Pty_Ltd.html

Press Release Submitted On: October 18, 2008 at 11:01 pm
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