Highland, Michigan (PressExposure) May 20, 2011 -- Only a select group of managers in the United States have been recognized as having achieved a certification of Certified Service Manager, and James Dolbeare of AAA Appliance Service Center is in that group.
The National Electronics Service Dealers Association (NESDA) developed the Certified Service Manager (CSM) certification to provide a means to verify the knowledge and skill needed to manage a modern service business.
To accomplish this certification, Dolbeare has taken and passed a comprehensive examination. The exam is approximately fifty percent general information (laws, regulations, customer and employee relations, etc.), and fifty percent financial management. Areas covered are business types, quality systems, bankruptcy laws, warranties and risk of liability, employee relations and pay systems, employment laws, subcontractors, interviewing job applicants, and financial management.
The certified service manager rating is the highest available level of recognition for the managerial expertise given by the independent service industry.
Diagnosing and repairing today's sophisticated consumer products requires special skills and constant training to keep on top of changing technologies. Service managers that make the effort to maintain the high level excellence necessary to become a certified service manager are proud of their skills and merit recognition by their industry.
Certification is strictly voluntary and only those who possess extraordinary skills in the field of service management will attempt the rigorous testing procedure.
To learn more about Arlington Heights IL Appliance Repair, visit: http://www.arlingtonheightsilappliancerepair.com
About AAA Appliance Service Center®:
James Dolbeare operates AAA Appliance Service Center®. Since 1950, their factory trained technicians provide appliance repair and installation services. AAA Appliance is factory authorized for most major brands and licensed by the Cook County Consumer Affairs Department. Their technicians are skilled at refrigerator repair, freezer repair, oven repair, range repair, dishwasher repair, washer repair, and dryer repair
Submitted By: Right Now Marketing Group, LLC