Atlanta, GA (PressExposure) March 14, 2012 -- BrightBox Solutions provides the ultimate answer to management problems online. The Help Desk Applications developed by the company help employees manage their daily tasks and provide better ticketing solutions to customers online. The software offers one of the fastest and most reliable online interfaces to answer customer problems and deal with queries almost instantly. These software have quickly risen to the position of premier enterprise solutions in many top business organizations.
One of the main advantages of the Help Desk System is their ability to manage incidents, requests and problems through a feature rich web based system. BrightBox Solutions specializes in development of web-based software applications. These software are easy to install, operate and offer the complete benefit of a world-class enterprise solution.
From ticketing management, SLA's with Escalation and flexible alerts to requests and problem handling, the Help Desk Solutions provide a complete overhaul for the online system. Customers can opt for an onsite or remote installation for their needs.
In addition to providing requisite features, the software applications can also be customized. The company offers the services of experts who develop and modify the software according to the requirement and the niche of the industry. This provides businesses the advantage to cater specifically to the demands and the needs of their current market. The software allows the customization of unlimited fields and ticket templates for the customer self service. The company also offers training to help employees understand and handle the use of Help Desk Applications.
The software applications are known for their enterprise solutions and are an advantage in face of increasing competition in every market. The company also offers these software applications at rates far below other enterprise packages. This makes it an affordable service for both, small and large business structures. The software's ability to simplify data management, improve customer service and facilitate better functionality through the internet makes it vital to successful online business management.
The services and more information on the applications are accessible online. The website at http://www.servicedesksoftware.com/ offers complete data on the various services and the Help Desk Solutions. Customers can access the website, read through and opt for a free demo to test the applications on their own business portals.