Bowie, MD (PressExposure) June 23, 2009 -- Bryan K. Williams, a service excellence consultant, has launched his new book, Engaging Service: 22 Ways to Become a Service Superstar, on June 22, 2009. This book is about how to go beyond just serving your customers. It is about how to consistently engage every customer and create memorable experiences.
All 22 chapters and exercises have been written with one primary goal in mind. That goal is to give practical and relevant information that can be applied immediately.
* 7 Principles to Fully Engage your Customers * How to Identify and Use Service Touchpoints * The Power of the Double-Platinum Rule * How to Hire & Engage a World-Class Team
Each of the 22 chapters ends with a powerful activity that is designed to help reinforce the chapterâs key points.
"Bryan Williams' insight and passion for service is undeniable. The value lies in his ability to provide a clear roadmap for organizations to move toward providing world-class service on a consistent basis. You can talk about customer service all day long. Bryan helps to make it happen", said Susan Miller, Director of the Cunningham Sales Institute.
As a former ten-year veteran of the renowned Ritz-Carlton Hotel Company, Bryan has a keen perspective on what it takes to provide world-class service . Over the last several years, he has travelled worldwide to provide consultation guidance and training for over 100 companies in various industries.
Engaging Service: 22 Ways to Become a Service Superstar can be ordered by visiting [http://www.engagemenow.com/book.html].