Bangalore, India (PressExposure) February 15, 2013 -- CRMIT Solutions, a leading cloud based Customer Experience (CX) solution provider and system integrator today announced the launch of CRM++ Self-Service Portal (SSP) version 2. This new SSP now leverages the extensibility of Oracle Fusion CRM framework for delivering effective customer service in addition to its existing integration capability with Oracle CRM On Demand .
One of the key features of the CRM++ Self Service Portal is the comprehensive knowledge management, service request tracking & managing capability to strengthen your relationships with your customers. The knowledge management capability enables you to create a one-to-one marketing and or support platform, letting you publish information to specific prospects and or customers. This empowers customers to request for information or log a service request from anywhere - anytime through this portal while leveraging the seamless integration capabilities with the best in market Customer Experience solutions like Oracle CRM On Demand and Oracle Fusion CRM.
Customer experience is a set of perception, a customer has with a company throughout the buying and owning interactions. Positive customer experiences enable businesses to attract more, retain more, sell more, sell for more, and do more.
"While CX isn't just about technology, enabling great customer experiences at scale does require a wide range of software solutions and Oracle is one of the only customer experience vendor that can claim it has every capability mentioned within a comprehensive customer experience portfolio offering, including Oracle CRM On Demand and Oracle Fusion CRM. The CRM++ Self Service Portal integration support for these offerings showcases our focus and commitment to extend the customer experience expertise to our existing and potential customers" said Vinod Reddy, Founder & CEO, CRMIT Solutions.
"CRMIT is meeting the customer experience challenge continuously, by offering to our customers the knowledge, resources, and tools to identify their unique customer experience challenges and by helping to develop strategies to address those pain points. The CRM++ suite of products which include Self Service Portal, Computer Telephony Integration, Email WorkBench and SocialCRM++ are some of initiatives in this area" confirmed Naga Chokkanathan, Sr Director - Innovations, CRMIT Solutions.
CRMIT Solutions plans to announce a series of webinars on their CX expertise. A self-running demonstration of the CRM++ Self Service Portal is also available on the website. To know more visit http://www.crmit.com