Dedham, MA (PressExposure) September 21, 2011 -- SAPexperts posted a new article, "Capture Important Milestone Dates Based on Process Status Changes" to its CRM Expert knowledge base.
This article shows how to capture the current date on a specific date type for a business transaction based on a status change. SAP CRM offers both date and status configuration, yet it does not offer a functionality that allows a date determination based on a status change which is often much more preferable. Learn the techniques provided to be able to create this in your system.
Finally, capture important process milestones in customer service as well as other activities. Bob Croce, product director of SAPexperts comments, "This article provides the tools to set up milestones based upon process status changes. This provides your company with increased knowledge and data on the costumer service performance".
The article is written by: Susana Messias, SAP CRM Consultant, BBKO Consulting.
The article abstract is located at: http://www.crmexpertonline.com/article.cfm?id=5968
About the Authors:
Susana Messias has an administration academic background and has been a CRM business consultant since 2002. She has participated in several CRM projects implementing interaction center solutions with sales, service, and marketing functionalities, and she is certified in these solutions.
SAPexperts consist of nine online knowledge bases produced by WIS Publishing - the leading independent provider of publications and educational events focused on SAP technology. The nine SAPexperts knowledge bases consist of Financials Expert, BI Expert, SCM Expert, HR Expert, CRM Expert, GRC Expert, Solution Manager Expert, Project Expert, as well as SAP Professional Journal. Access to the SAPexperts knowledge bases is obtained on an annual subscription basis. More information can be found at http://www.sapexperts.com.