Indianapolis, IN (PressExposure) March 04, 2009 -- CTI Group (Holdings), Inc. (OTCBB:CTIG), an international provider of electronic invoice processing and management (EIM), enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications, announces the release of SmartRecord IP Version 2.0. This new version of SmartRecord IP completely reinvents the tenant user interface, improves usability, and adds expanded feature-functionality to the SmartRecord IP product.
SmartRecord IP Version 2.0 is a more complete communications management solution, with call accounting features including dashboards, alerts and reporting functionality. The dashboards and reporting functions enable managers can easily keep a close eye on their departmental telecommunications usage. Using the alerts function, organizations can be alerted when something out of the ordinary happens. For example, if a 911 call is made, the administrator is alerted and is able to track that call back to its destination to verify their validity for the police so they know where to go in the building. These call accounting functions add depth of experience to the already robust SmartRecord IP call recording solution.
Next Generation Network Enhancements included in SmartRecord IP Version 2.0 are as follows:
* Certified and proven integration with IBM BladeCenterÂ® solution * Increased availability by leveraging a carrier-grade Linux-based Oracle/BEA SIP Applications Server. * Increased scalability through native support for 64-bit hardware and operating systems * Integrated plug-in with external CRM systems (SalesForce, Sugar CRM)
Additionally, SmartRecord IP Version 2.0 has a fully published and documented API that allows service providers to integrate with their call management and customer support systems. By utilizing a standards-based SOAP interface, CTI Group is able to achieve complete flow-through provisioning with SmartRecord IP Version 2.0
"With SmartRecord IP Version 2.0, CTI Group has identified the need and started down the road of providing a total call management solution, integrating traditional accounting and recording functions. Further, CTI Group has demonstrated the ability to provide Web 2.0 mash-ups with other software as a service (SaaS) solutions, such as hosted CRM, enabling compelling end-user stories. As a result, the number of use cases for this product has exponentially grown. Combined with a solid, carrier-grade underlying hardware and operating platform, CTI Group has truly enabled network operators to deliver key next generation hosted call recording." Sid Rao, Chief Technology Officer, CTI Group, Inc.
To learn more about SmartRecord IP Version 2.0, please contact CTI Group at 877-284-5669 or by email at firstname.lastname@example.org.