Indianapolis, IN (PressExposure) April 27, 2009 -- CTI Group (Holdings), Inc. (OTCBB:CTIG), an international provider of electronic invoice processing and management (EIM), enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications, is excited to announce its partnership with Telesphere to provide BroadWorks integrated call recording.
CTI Groupâs proven, seamless integration of SmartRecord IP with the BroadWorks platform allows Telesphere to provide its customers with hosted call recording, making the transition to VoIP even more compelling. Hosted applications offer an easy way for service providers to provide the applications that their customers need without requiring any capital investment or service interruption. Adding SmartRecord IP to its product suite will help Telesphere further differentiate itself from its competition while providing a unique time-saving service to its customers.
SmartRecord IP offers a web-based user interface to access recorded calls quickly and easily. With just a PC and internet access, users can find and replay their calls using any standard media player of their choice; no proprietary software or additional costs are required. âSmartRecord IP is designed to make adding call recording to the service bundle as easy as possible. We know that many businesses need call recording for their day-to-day business. Layering applications that customers need onto an existing VoIP platform will allow our service provider partners to recognize revenues from new adopters and drive important growth and margin into their new VoIP business models,â said Sid Rao, Chief Technology Officer, CTI Group, Inc.
Telesphere provides businesses of all sizes with the extensive services and features generally available only to larger corporations. These services and features are now available to all business without the cost, hassle, and limitations of traditional systems. Rather than a business needing to buy an expensive PBX for their office and then pay a technician to maintain it, technology has enabled providers like Telesphere to provide one centralized virtual PBX to all business customers. By connecting each customer with a private and dedicated virtual PBX, Telesphere is able to provide their customers with telephone and internet service through a centrally hosted solution.
âWe are excited to be able to offer SmartRecord IP to our existing and potential customers,â said Jeff Savage, Vice President of Sales for Telesphere. âBy adding SmartRecord IP to our existing VoIP business model, we are able to offer our customers one of the applications that they hold near and dear, therefore, making their transition to VoIP easier and less disruptive. Our customers need to be able to run their businesses the same as they have in the past and cannot afford to lose the functionality they need in call recording. With SmartRecord IP, not only do they get the call recording functionality they used to, but much more.â