Noida, Iceland (PressExposure) April 28, 2009 -- Six Sigma is a customer focused management methodology that delivers improvement in processes.
When we consider the organizational perspective, the word âcustomerâ relates to buyers, consumers and users of products and services. The focus sometimes changes to âinternal customerâ when we consider functional areas like HRD or Finance for implementation of Six Sigma. The customers for HR are âemployeesâ. Similarly âcustomersâ for Finance could be âMarketingâ for one process and could be âEmployeesâ for another process.
For external customer to be delighted, it is the internal customers who need to be satisfied first as the value chain binds many sub-processes together in most situations.
Six Sigma projects are improvement projects of varying scope and complexity. Black Belt projects commonly are cross functional projects while Green Belt projects are mostly carried out within functional boundaries.
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