Melbourne, (PressExposure) August 20, 2008 -- Global web Solutions, world leader in development & delivery of web based products, internet solutions & online services, has launched Case System for their clients. This case system has added another feather in their cap enriching their product line up and definitely attracting more customers.
Their Case Systems have many benefits like automated case tracking; complete history of case steps, actions and events; Predefined letter templates; Complete communication records; Contacts Database; Easy to use web interface; complete financial tracking in multiple currencies; ability to tailor companyâs progress; sub case inclusion for easy case management; real time reporting along with 24/7 remote client access.
The Automated case tracking enables setting, managing and tracking cases from the first contact through the last payment. It helps to manage workflow and financial transactions, communicate news and events to other employees, generate letters, set up and manage actions required to reach closure on a case, and track leads and opportunities. It delivers up to minute status on a case in real time. Viewing payments due dates, payments, pending payments, invoices and tracking case activity is easy in with the case system.
It has predefined letter templates which can be customized and defined for different purposes. It enables better communication with the use of different letterheads to send letters from partner companies. It keeps complete set of online documentation regarding every case, every transaction and every action. Case histories can be used to develop better practices, analyze business processes, improve success rates and provide legal records.
All client and vendor email addresses, phone numbers, commission rates etc can all be stored in the contact database along with other information regarding creditors & case subjects. These could be accessed anytime and the search facility makes it more easy to use.
Because of its web-based intuitive interface, it could be managed from anywhere, anytime and can provide status, history and case related information to chosen persons including clients. Another feature of this case system is that it enables recording payments, generating invoices, or seeing the total amount of transactions or debt for a case at a glance. As financial information could be tracked in multiple currencies operating with global partners or foreign agencies becomes easy. At the end one can make or receive payments in any currency and then roll everything up to the master currency for a complete financial picture.
It provides facility to break cases into steps and actions which can be helpful to train new employees, keep season employees organized and manage case load efficiently. Even large cases can be broken into smaller components or sub cases and solved at that level which would ultimately lead to better productivity and successful completion of cases.
Supporting documents can be stored online with the case details like observations and annotations. They can be accessed anytime with the help of permission-based logins giving limited access to users. So updation of facts and figures would be fast and would provide up to minute records. Even the reports can be generated quickly and easily in a different ways. The preconfigured reporting structures can be customized as per need.