New York City, New York (PressExposure) October 19, 2012 -- Mr. Frank Eliason, CITIBANK, SVP, Social Media, confirms his keynote address for Mexico City, Mexico, March 5th-6th, 2013. When asked about the state of Customer Engagement Mr. Eliason said, "Today, great customer service extends well beyond desktops or laptops, smart phones, tablets or social media. My goal is to share practical experience, ideas and tips on how to engage and empower lasting customer relationships-- both online and offline."
The 4th Global Contact Forum (4th GCF) is the fourth installment of the most successful global event in Latin America. Started in 2010, the Contact Forum serves as a knowledge hub for professionals in the customer service industry. Customer care executives, managers and supervisors gather here to discuss best practices, industry challenges, showcase new technologies, exchange ideas and share their knowledge.
The 4th GCF event promotes growth, competitiveness and professionalization of the contact center industry globally. In 2012, more than 1,800 contact center professionals and thought leaders, from over 22 countries gathered. The 2013 conference will focus on Customer Engagement - People, Connection and Technology. Companies represented at the Global ContactForum events have included major industry names like Citibank, Choice Hotels, Avaya, PCCW, Aspect, Altitude, Autonomy, British Telecom, Infosys and Verizon.
"Given the state of the global economy, the rise of digital, mobile and social media, we believe needs to focus on the changing face of customer service, standards and satisfaction. Mexico City is one of the largest cities in the world and we've had great success holding these events here," said Ma. Eugenia Garcia Aguirre, Chair for the event.
The 4th Global ContactForum will take place at the Camino Real Hotel in Polanco, Mexico City, an award-winning hotel and conference center. The website for the event outlines all of the details: http://www.globalcontactforum.com. Members of recognized Industry Associations benefit from with a special discount of 15%, by using code cf561m. For more information about being the speaker, commercial sponsorship or exhibition:
Keith Fiveson, CEO, ITESA, Co-Chair
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