Raleigh, NC (PressExposure) September 14, 2010 -- Computer Service Partners (CSP) was recently selected to provide network monitoring, maintenance and help desk services through CSP Managed Services.
The Tarboro Clinic is a rapidly growing, high-volume, multi-specialty clinic that serves thousands of Edgecombe County patients each year. In 2009, the clinic was struggling with a wide range of IT issues that were causing internal workflow crisis almost daily.
"It became obvious that our overall IT setup needed serious attention," said Mattie Carstarphen, the Clinic's Administrator. "We had problems coming from every angle...From an IT perspective, we were in crisis management eight hours a day, five days a week."
"After we contracted with CSP to receive CSP Managed Services, we saw immediate improvements that made a huge difference," Carstarphen said. Under CSP Managed Services, The Tarboro Clinic is now covered by CSP's proactive monitoring, management and remediation services, which include:
* Helpdesk services * Asset Management * Software patches and upgrades * Guidance from a Virtual CIO * Regular business reviews and IT planning * Network administration, monitoring and documentation
Carstarphen added, "With CSP Managed Services, we've been able to keep our helpdesk headcount to one person and that one IT person is now able to serve the needs of 120 people." "We have a lot of confidence in CSP and we're really excited about the fact that we now have a 5 year strategic plan," Carstarphen said.
About The Tarboro Clinic
The Tarboro Clinic offers primary car, general surgery, pediatrics, gastroenterology, pulmonology, cardiology, and endoscopy. The clinic's staff includes 20 healthcare providers and 100 support personnel who serve the needs of thousands of Edgecombe County patients each year.