Delhi, India (PressExposure) October 26, 2009 -- Consilium Software, the Unified Communications software company specializing in solutions for enterprises and contact centers, today announced that it has achieved the designation of Cisco Systems' Authorized Technology Provider for Customer Voice Portal (ATP-CVP.) This status recognizes Consilium as having fulfilled the program requirements to sell, deploy and support Cisco Unified Customer Voice Portal solutions.
This emerging technologies program focuses on the growing contact center self-service marketplace, and empowers Consilium to provide customers with cost-effective, personalized voice self-service applications and the transparent transfer of information from voice self-service to agent-assisted service. To achieve the ATP-CVP designation, Consilium met Cisco's exacting training and knowledge validation requirements that equip the company to plan, design, implement and support Customer Voice Portal solutions within distributed and centralized enterprise contact centers.
"As part of our ongoing commitment to this strategic partnership, we continue to invest in specialized technology skills to provide best-in-class solutions to our enterprise customers. The addition of ATP-CVP further differentiates Consilium Software. Our expertise on Cisco's Customer Voice Portal will help customers gain competitive advantage by leveraging this technology to create robust, de-centralized self-service speech applications", said Pramod Ratwani, President and Executive Chairman of Consilium Software.
Congratulating Consilium Software on this achievement, Cisco's APAC team commented, "Consilium Software has completed a very focused effort to increase the level of Cisco sales and support capabilities within their organization. They have met the rigorous Cisco-certified personnel levels and assessments required for ATP-CVP. This is an outstanding accomplishment for Consilium Software and demonstrates their desire to develop expertise in the new world of complex networking technologies. Consilium Software and the Cisco account management team will continue working together to develop and enhance our mutual capabilities to support Consilium Software and their customers."
To qualify for the Customer Voice Portal ATP certification, Consilium had to meet a number of requirements, from having staff that fulfill specific job responsibilities across Cisco sales, presales, implementation and support roles to building a lab for development and customer-fault replication. In addition to the ATP-CVP designation, Consilium Software's contact center expertise is further recognized as an Authorized Technology Provider for Cisco's Unified Contact Center Enterprise (ATP-UCCE) and the Cisco Advanced Unified Communications Specialization.