Highland, Michigan (PressExposure) May 21, 2011 -- AAA Appliance Service Center®, a Chicago suburb firm operating in Deerfield, has been awarded the national Quality of Service Award. In the appliance repair service industry, this is a highly sought after award. This award is determined based on an independent survey, sent to customers who have had an appliance repair service visit to their home in the last twelve months.
The survey is comprehensive. It is designed to measure all aspects of the customer service experience; this independent survey includes everything from the initial request for service thru to the satisfactory completion of the appliance repair by the technician.
"Our continuing emphasis on service played a vital role in receiving this national customer service award," said CEO, James Dolbeare. "Our contact center takes calls, arranges engineers' visits, orders replacement parts and communicates with customers before and after repairs has taken place."
"We are all very proud of this outstanding achievement, which recognizes our commitment to excellence at every stage of the service process," stated company spokesperson, Catie Bloom about the award. "Continual investment and improvement of call recording and monitoring has resulted in tangible staff development and progress. But we are not complacent. Plans are already in place to further improve our customer service in the coming months in a bid to retain this coveted award in 2011!"
About AAA Appliance Service Center®:
James Dolbeare operates AAA Appliance Service Center®. Since 1950, their factory trained technicians have provided appliance repair and installation services. They are factory authorized for most major brands and licensed by the Cook County Consumer Affairs Department. They have an A+ accreditation from the local Better Business Bureau. Their technicians repair refrigerators, ranges, ovens, dishwashers, and washers and dryers from all manufactures.
AAA Appliance Service Center®
Phone: 888 966-1950
Fax: 847 823-6001
416 Higgins Road
Park Ridge, IL 60068
Submitted By: Right Now Marketing Group, LLC