Bangalore, India (PressExposure) April 09, 2012 -- Bangalore-based Software-as-a-Service (SaaS) CRM company, PK4 Software Technologies, today announced the release of E-commerce Order Management functionality in its flagship product, Impel CRM.
Impel CRM customers can now place and manage phone orders more efficiently with the release of E-commerce Order Management mechanism in Impel. The E-commerce order management module is integrated with Impel's call center automation suite to empower the call center representatives to easily place phone orders from Customers.
It is extremely handy and a major advantage to process and manage phone orders of customers. The E-commerce Order Management functionality empowers the call-center representatives to perform this with much ease and simplicity. Impel's simple point-and-click interface also allows the representatives to record the results of the call quicky and effeciently.
No longer will there be a disconnect between customers order requests, order creation and tracking with Impel's integrated Order Management. This also allows you to manage and maintain a customer database, and makes it possible to accurately track every order and shipment from its receipt to delivery.
Mr. Narasimhan (Kishore) Mandyam, CEO of PK4 Software said "We are giving our customers one more way to make business easier and more efficient. Regardless of the type of business, the customer support department always needs to be efficient, effective and fast". "E-commerce Order Management is an excellent component of Impel CRM's support automation module that ensures every incoming order request from customers is dealt with as quickly as possible. We have developed the functionality businesses need, to not only streamline the order placing process but also to continually improve." says Mr. Mandyam.
PK4 is the SaaS CRM leader in India. Our flagship product, Impel CRM, helps companies put their customers at the center of their business. Impel CRM helps sales and support executives spend more time with customers and less on administrative work. Impel CRM helps companies increase revenues and maximize profits by improving sales productivity, marketing efficiency and customer service. Impel CRM is used by sales, marketing and customer service teams across a variety of industries ranging from SMBs to large enterprises. PK4 offers a free 15 day trial of Impel. All you need to do is click on the Free Trial button on http://www.impelcrm.in and start using Impel - now!