Grand Blanc, MI (PressExposure) July 21, 2006 -- Gaining and retaining customers and keeping employees engaged are challenges that present themselves almost daily in the workplace. Partnering to Success, a Human Performance Improvement company, invites owners, supervisors, and other professionals dealing with these and other management challenges to attend its âFive Secrets to Delightful Customer Service â seminar July 27, 2006, in Colorado Springs, Colo.
âStudies show it costs eight times as much to gain a new customer as it does to retain one,â said Terry Wisner, owner, Partnering to Success, âand, a recent Gallup PollÂ® states only 28 percent of Americans are engaged in their work. These two statistics alone can give most sales and customer service managers heartburn. My seminar helps address them by reenergizing and reinvigorating attendees.â
Wisner, an international speaker, author, and seminar leader, says from Nairobi to Nashville, Miami to Seattle, the âFive Secretsâ are the same. âCustomers everywhere want to be delighted,â he said. âMy âFive Secretsâ seminar offers a refreshing perspective to help sales and customer service professionals relieve the stressful symptoms their managers experience. Participants also will gain exposure to the âPartnering Processâ that will help them become more successful, both professionally and personally.â
Partnering to Successâ interactive and informative âFive Secrets to Delightful Customer Serviceâ Seminar will be presented before the Colorado Springs Customer Service Association. To attend, please contact Michelle Pollart at 719.266.9980 reserve your seat today. Partnering to Success, or P2S, is a Human Performance Improvement Company with many years of experience working with change agents in organizations large and small. P2S helps business partners, individuals and training and development organizations improve their training and learning activities. For more information, log on to [http://www.p2s.us] or call 810.569.5858.
Five Secrets to Delightful Customer Service
July 27, 2006 @ 8:00 AM
Location: Library 5550 Union
Colorado Springs, Colo.
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