New York, New York (PressExposure) October 23, 2009 -- The Edcomm Group Bankerâs Academy has recently updated its Internal Customer Service training program with additional content and new interactive activities. Serving Your Internal Customer 201 has been revised as part of Edcomm Bankerâs Academyâs commitment to providing the most up-to-date financial services information.
Developing a culture of good internal customer service helps banks cut costs, increase productivity, improve interdepartmental communication and cooperation, and boost employee morale. Effective internal customer service also assists in aligning goals, harmonizing processes and procedures, replacing interdepartmental competition with interdepartmental cooperation and delivering better service to the external customer at the bank.
Serving Your Internal Customer 201, from Edcomm Bankerâs Academy, teaches participants everything they need to know to deliver effective internal customer service at their financial institutions. The program begins by teaching participants how to practice good internal customer service by demonstrating exceptional responsiveness, quality, and flexibility, while teaching them how to understand the wants and needs of the internal customer. Serving Your Internal Customer 201 then goes on to cover the tools needed to achieve better internal customer satisfaction, how to invest time in internal relationships, how to meet internal customer goals and much more.
For more information about programs like this, or to find out how The Edcomm Group Bankerâs Academy can customize any training program, log onto http://www.bankersacademy.com or call +1.212.631.9400.
The Edcomm Group Bankerâs Academy is a 22-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Bankerâs Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
Contact: Dr. Linda Eagle Edcomm Bankerâs Academy 21 Penn Plaza Suite 1010 New York, NY 10001, USA T: 212.631.9400 F: 212.631.0659 firstname.lastname@example.org http://www.bankersacademy.com