Kolkata, West Bengal India (PressExposure) April 19, 2011 -- A recent survey showed that 80% of property buyers in India remain dissatisfied with their builder. Only 20% can claim that they have received possession of their property in time and are satisfied with the construction quality. In fact a staggering 70% expressed regret over investing their entire life's savings in real estate. Main customer pain points remain delay in delivery of possession of home or apartment, inferior quality of construction, poor or non-existent customer service, discrepancy between floor and carpet area, hidden costs as well as non-delivery of promises.
Despite the notoriety of Indian real estate developers there are some new age builders who are trying to change the face of the real estate industry of the nation. Kolkata based Eden Group takes the leadership in initiating unique and first ever complaint resolution facilities that allow buyers to express their grievances and reach quick resolution. Eden Group makes sure that all queries and complaints, whether grave or trivial, are taken into consideration and attended to.
Eden Group has taken steps to ensure complete brand transparency where each and every material used in construction process is mentioned in the initial open declaration. They also allow buyers to keep close tab over progress of construction through fortnightly pictorial updates on the company website. "We believe in authentic delivery of promises yet we recognize that people still may misinterpret certain points or have other grievances. In such cases the personal relationship managers are instructed to listen to their opinions with due diligence and resolve those issues to the satisfaction of the customers. For us, our customers are of utmost importance. So, even if they have a complaint against the group, we make sure that their problems are looked after and attended to so as to provide the best solution to it" commented Mr. Harshvardhan Modi director of the Eden Group.
The personal relationship manager is the person who attends to the queries and questions of the customers and helps them with a possible solution. Each and every customer gets individual care and whenever they have a query or need information about something, they are instantly provided with it. The 24 hours live chat service facilitates better communication with the customers. Buyers may also use the Director Connect facility from the company website to directly approach a director of the company to express their grievances and complaints. This unique opportunity allows the buyers to directly interact with management to discuss their problems and clarify issues. With such services and facilities Eden Group hopes to make home buying a worry free and pleasurable experience for their customers.