Westboro, MA (PressExposure) January 30, 2009 -- FFP Global, a leader in call center and customer care services, has appointed Charbel Amine as its Director of Call Center Services.
The call centers of FFP Global offer a comprehensive range of inbound and outbound telecom and web enabled services, which include: telesales / telemarketing, customer care, technical support, lead generation, email marketing, direct response support, transaction processing and market research.
âCharbelâs wide-ranging background and impressive track record in operations management, technology, people development and business process re-design will play a pivotal role in helping us meet current and emerging client needs. As FFP Global continues to rapidly expand, we sought an executive with the depth of leadership that Charbel has,â said Linda Manfredi, Chief Operating Office of FFP Global. âHis skills and energetic leadership style will be invaluable in delivering FFP Globalâs vision of providing world class customer lifecycle management services.â
Charbel Amine joins FFP Global from Genworth Financial, where he was the Director of Advisor Services Group and Training Development. Prior to holding that position he was the Director of Call Center Operations for Bank First Corporation. Throughout Amineâs career, he has been responsible for managing performance, introducing new services and developing strategic initiatives. He has a Bachelor of Science in Business Management from Northern Arizona University.
âThis is a very exciting time to be joining FFP Global as the challenges of the economy are pushing companies to look for solutions that enhance their customer interactions while at the same time increasing productivity and reducing costs. Fortunately, FFP Global provides those benefits through a wide range of customized services and solutions. With our service excellence and on-going commitment to innovate, there is no question that FFP Global will be a company to watch,â said Amine.
About FFP Global: FFP Global is an award-winning, outsourced solution provider, specializing in call center, fulfillment services and business process solutions for Fortune 500 companies and fast growing businesses. Clients range from apparel brands, to entertainment providers, to pharmaceutical companies. FFP Global helps companies manage every point of the customer lifecycle, from customer acquisition and engagement, to fulfillment and retention. With contact centers and fulfillment centers on the east and west coasts, clients benefit from program flexibility and scalability with a single point of contact. FFP Global is a minority and woman owned company. For more information on FFP Global visit http://www.ffpglobal.com.