Melbourne, Australia (PressExposure) December 08, 2009 -- Understanding that travel plans change and sometimes need to be delayed, Gap Adventures has again listened to traveller feedback and established an innovative new level of customer service and flexibility designed to ensure that travellers who need to cancel will be able to find another time to take their next, great life-changing adventure.
In an adventure-travel industry first, passengers forced to delay a departure will now retain their initial deposit with Gap Adventures for life. The no-questions-asked Lifetime Deposit policy (http://www.gapadventures.com/lifetime-deposits) allows travellers to save their initial deposits with Gap Adventures for use at a later date.
âWe see this as an opportunity to once again demonstrate our commitment to leading with service and change this industry-standard practice,â Gap Adventures Founder Bruce Poon Tip said. âWe understand the needs of our travellers and we feel that providing this extra flexibility will enhance their travel experiences with us.â
Under the new policy, deposits are also transferable. The original passenger may transfer that initial deposit to another traveller of their choosing at no additional charge. Those feeling generous can even donate their deposit to the non-profit Planeterra FoundationâGap Adventures will then match the value of the donation.
âOur passengers are telling us that they need flexibility now more than ever,â Poon Tip added. âThis new policy fits in perfectly with our core mission to provide the best customer service in the industry, which is an essential part of the life-changing adventures that our loyal travellers have come to expect from Gap Adventures.â The Lifetime Deposit policy takes effect immediately. For full details, please visit http://www.gapadventures.com/lifetime-deposits