Perm, Perm Russian Federation (PressExposure) May 04, 2007 -- Rander is CTI software integrated with Panasonic PBX. Rander brings together the two main communication tools - the computer and the telephone. With Panasonic PBX and Rander working together PC and telephone work as one device. Your company may work far more effectively with Rander as it gives you a basic CTI call center functionality. Your employees can handle more calls in the same amount of time and you can provide even better customer care.
Rander displays real-time PBX call activity, displays customer data on incoming calls, gives you the ability to track and control all calls. The system can be monitored live in real time to ensure the most efficient operation. Numbers can be selected by name or number from a personal or global phonebook and auto-dialled with a single click. All calls made or received are logged.
Rander includes Microsoft Outlook add-in that provides you basic CTI functionality directly from Outlook.
Rander also includes RanCom - the SDK (Software Development Kit) that allows you to integrate Rander into any application or database.
Rander features: -Rander displays real-time PBX call activity. You can track and control all calls. -Numbers can be selected by name or number from a personal or global phonebook and auto-dialled with a single click. No need to dial such a long numbers manually anymore - your PC will do it for you. -Rander displays the customer data on incoming calls for quick identification. When incoming call arrives Rander searches the CallerID number in the phonebook and displays the found person data on your PC screen. -Rander logs all calls made or received into the database. -Client-server architecture allows Rander to be used all over the enterprise LAN. -Rander uses standard TAPI CTI interface, no additional PABX programming required. -Rander can collect SMDR information using the same CTI connection (including USB)
Rander benefits: -The system can be monitored in real time to ensure the most efficient operation. Deliver better service for your customers! -Your employees can handle more calls in the same amount of time providing more intensive customer contact and improving the customer satisfaction -Adds basic DPT functionality to analog phones - LEDs, autodial buttons, CallerId display. Cost-effective replacement for expensive devices. -Identify lost calls. You can find all calls including unanswered ones in the calls log. -Eliminate non-business calls. You can even identify them in real time. -Suitable for all company sizes -Rander can easily be integrated into other products (Microsoft Office, ERP, CRM systems) -Popup window fades in and out without interrupting the workflow. -Multiple popups appear if you receive several calls simultaneously. -You can test the evaluation version for unlimited period. -Rander helps you to improve productivity, profitability and efficiency of your company -Make a step to the future and you'll get more than you paid for!