East Moline, IL (PressExposure) September 26, 2009 -- 4CS, the leading provider of Service Lifecycle Management solutions, announces that Globe Union, a leading multi-national manufacturer and distributor of quality kitchen and bath fixtures has selected the 4CS iSupport solution to streamline warranty parts replacement. Using iSupport, Globe Union will provide their customers a smother process for parts replacement while ensuring enhanced accuracy and data capture.
After numerous reviews, we found iSupport to be the best solution for what is a very strategic initiative here at Globe Union. We expect that, not only will iSupport address our current needs, but the 4CS Service Lifecycle Management suite will enable us to leverage our investment and extend the 4CS platform to ensure that we remain the leader in product quality and customer support.
Corey Dunwoodie, Globe Union North American Project Manager Globe Union is known for product quality and world-class customer service and support. The 4CS iSupport solution was selected to enhance their already sterling reputation by delivering an easy-to-use, intuitive parts searching, ordering and fulfillment system. The iSupport system will capture all in-bound service and warranty parts replacement requests enabling Globe Union Customer Service Representative's to easily navigate and search relevant parts catalogues for replacement parts fulfillment. The iSupport application will support Globe Unions back-office Oracle ERP.
Our existing application has served us well for many years, but through the evolution of new technologies and the lower cost of ownership they provide, we felt it to be an ideal time for us to invest in a new, more technologically robust solution. We feel the 4CS platform will meet, and in some cases surpass, all of our requirements. Their focus and experience as an industry leader in the warranty field made them an obvious selection.
Corey Dunwoodie, Globe Union North American Project Manager
iSupport enables Globe Union to leverage the Web to lower costs of system ownership. Additionally, iSupport enables Globe Union to capture critical information at the point of entry providing consolidated data and reporting. 4CS iSupport also supports multiple languages and currencies critical for a company like Globe Union which operates in countries around the world.
We are delighted that an industry leader like Globe Union has found significant value in our iSupport solution," The Globe Union team is the most talented in the industry. Working together, Globe Union and 4CS will enhance their reputation for best in class products and customer service" Ashok Karthum, 4CS CEO
About Globe Union, Inc.
A Global company with over 10,000 associates striving for excellence. Globe Union is one of the world's largest suppliers of plumbing products, with 5 million square feet of manufacturing, assembly, and distribution space operating on 3 Continents and in 9 countries. We have over a dozen brand names and make products for scores of the private label brands. We sell products in over 30 countries. We're a publicly traded company with headquarters in Taichung, Taiwan.