Warwick, United Kingdom (PressExposure) March 07, 2011 -- We are pleased to publicize that Heateam, the assistance department of BDR Thermea, has received the Field Service category of the National Customer Service Awards 2010. Get the most recent boiler technologies from Potterton. Prevent getting scammed, fraud and gotten into speeches of boiler room, on the internet (blank) warning, promoting fake heatem, boilers. Maintain up-to-date on most current engineering information from Eldora Announcement Resources on the internet classifieds.
Heateam overcome other finalists Royal Mail, Thames Water and Rentokil to get the actual prestigious accolade, following a demonstration to the judges to demonstrate how we provide customer service, instruction as well as high quality with enthusiasm, professionalism and passion.
The judges mentioned: "We were fascinated with the emphasis on working together from this entry and how each individual is encouraged to take responsibility with regard to customer service. The result is improved effectiveness for the company and a much better expertise for the client, which is exactly what this award is about. A deserving winner."
The achievement was announced during the award ceremony in London on 7 December, hosted by comedian Kevin Bridges. The trophy was presented to John Orris, Field Service Manager, South region.
Lee Robinson, Customer Service Director, said: "Our field service engineers work tirelessly to keep our customers warm and happy. During a typical day they could be carrying out a routine boiler service, carrying out repairs, working with an installer or contractor to explain our products or just showing the householder how to get the best out of their system.
"They often call when the householder is distressed or even angry, and always endeavour to leave them happy and comfortable. The recent weather conditions have been very difficult for everyone in the heating industry, and our engineers have been affected by the snow and ice like everyone else. However, they have pulled together, and worked long hours in difficult conditions, to try and get to people as soon as possible.
"I am extremely proud to add this award to our recent service centre success, where we were ranked seventh in the 2010 Top 50 Call Centres for Customer Service.
"I would like to thank everyone in heateam for their dedication and hard work in making us the best service provider in the heating industry," adds Lee.
Heateam, BDR Thermea's in-house service division has a national network of over 280 highly skilled Gas Safe registered field service engineers, They provide service and support for all Baxi, Potterton, Main and Remeha domestic boilers, Heatrae Sadia and Santon hot water products and Valor fires. The Warwick-based service centre is open 363 days a year.
For more information visit the heateam website or call 0844 335 2266.