, United Kingdom (PressExposure) January 31, 2008 -- Recent research undertaken by Parity shows an emerging but positive attitude in adoption of ITIL V3 among IT Service Managers, but there are still many professionals who have not yet undertaken the training and are confused about what it can offer.
Research into attitude and adoption rates of ITIL V3 [http://www.parity.net/training/browsecatalogue/servicemgt/itilv3/] at the recent itSMF Conference shows 31% of respondents currently use V3 within their organisation and nearly 40% believe that it offers a more strategic approach, with only 4% deciding against it. "Clearly its still very early days in terms of adoption", said Rick Firth, Managing Director, Parity Training [http://www.parity.net/training/], "but the signs are looking positive".
On the more negative side 16% of respondents admitted to being confused about the difference between ITIL V2 and V3 while 26% said they had not yet been through the IT training [http://www.parity.net/training/]. Responses as to why ITIL V3 had not been adopted were extremely robust ranging from; 'Books are not as good as they should be; certification/examination is dreadfulâ and âunproven and unrealistic to all in market placeâ, to âjust not sureâ.
Firth commented, "The problem is many people are happy with what V2 has delivered. Weâre almost looking at a different market for V3, where understanding the life cycle is a key part of the approach, but when we asked respondents about this it hardly registered as a reason to use it. This is why we are saying that it still has a long way to go in getting widespread commitment from the IT Service community, but we believe it will come through better understanding and education."
Less than 10% of respondents said they liked the life cycle approach, yet 21% said they considered better alignment to the business as a key benefit.
"The problem is ITIL V3 books and training for certification tells you the âwhatâ but not necessarily the âhowâ", said Firth, "To help organisations do this Parity are making huge changes to the way they sell their services. In addition to launching added value services such as Learning Plus and Parity e-Books they intend to completely overhaul their learning portfolio to include IT Governance, Management and Professional skills, including Business and IT Consulting".
In terms of the business benefits nearly half of the 50 strong sample agreed that Service Design had been improved which means that clearly V3 is delivering on some of its promises, but since some organisations have only just got started on V2, there is still some reluctance in the market to go full speed ahead into V3.
Parity Group are leaders in Project and Programme Management, IT Service Management training [http://www.parity.net/training/browsecatalogue/servicemgt/] and consulting and were one of the original founders of PRINCE2 [http://www.parity.net/training/qualificationsandframeworks/projectandprogrammemanagement/prince2/].
ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.