Phoenix, Arizona (PressExposure) April 11, 2012 -- Call centers are always searching for an effective dialing solution that allows them to increase their productivity, especially the ones who are dealing with outbound campaigns. Out bound call centers always faces productivity issues due to irregular call flows, increased number of unproductive calls such as answering machines, fax tones, busy tones, etc. These call centers are on a constant lookout for a solution that increases their productivity with fewer overhauls and can perform smoothly and uninterrupted. All this relates to a powerful dialing solution that minimizes the unproductive calls, and at the same time increases their call flow and agent calling capacity.
Automatic dialers have always served as good solution for outbound call centers. However, the major drawback is it features no calls screening and irregular call flow. Ultimately, the business has to suffer as agents have to face lots of unproductive calls, which hampers the productivity.
RedCloud, a professional company offering predictive dialer services understands these complications involved in the call center industry. They have vast industry knowledge and are boasted with a professional team which allows them to deliver quality solutions in predictive dialer services. Their solutions allow their customers to increase the productivity of their outbound call center.
RedCloud offers a complete web based predictive dialer solutions that automatically dials a list of telephone numbers. However, unlike the other automatic dialer their hosted predictive dialer screens and eliminates all the unproductive calls, and connects the agents only to the answered calls.
While asking on the functionality of predictive dialer, Steven, CTO, redCloud says "Predictive dialer works on a computerized dialing system which uses statistical algorithms to reduce the time that agents spend waiting between the calls. It calculates the number of available logged-in agents, average call handling time and average time to answer each call; and connects the agents to call accordingly. Most importantly, it screens and eliminates all the unproductive calls which are one of the main reasons to hamper the productivity of outbound call centers." Besides, Steven also added that predictive dialer also minimizes the call occurrence when the agents are busy taking calls and when no agents are available to make the calls.
Overall, redCloud with their predictive dialer services is focused to offer a solution that allows the outbound call centers to gain the optimum results, with increased call ratio and productivity. As a matter of fact, their service allows their client's to save upto 72% on labor waste.
For more information, please visit: http://www.redCloudinc.net