Wayne, PA (PressExposure) June 23, 2009 -- Claims of Claude Johnson's misleading guarantees for his guitar lessons have plagued the instructor and his company for months. Accusations of the legitimacy of both his business practices as well as claims of promises not delivered have been investigated by a third party with no vested interest.
The final analysis revealed no intentional misrepresentations ever existed and every customer service related issue has been resolved, including monetary refunds for the handful of customers who opted to not keep the series of guitar lessons that bear Johnson's name.
After interviewing Johnson for the purposes of the investigation, it was revealed an overwhelming amount of orders were processed during the early days of his business with not enough coverage to ensure each request was processed in a timely manner. Claude Johnson quickly worked to resolve any outstanding issues that were known at the time and has recently settled with the few remaining customers who felt they "fell through the cracks".
Currently, there are no outstanding refunds waiting to be processed and Johnson assures us the customer service issues have been addressed with safeguards in place that will prevent any further problems from tarnishing his business practices. "My goal is to move forward with my business of teaching guitar. My intent to continue with my expansion projects and invite any customer who might have felt slighted or betrayed in any way to contact me personally and allow me to reiterate and reinforce my guarantee. I regret any customer who was left feeling as though they'd just received a bad deal".
Guitarcontrol.com, 1121 Washington Place, Wayne, PA, 19087, USA