Englewood, NJ (PressExposure) February 24, 2012 -- November 7, 2011 - Englewood Hospital and Medical Center has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program SM. This distinction acknowledges a strong commitment by Englewood Hospital and Medical Center to provide "An Outstanding Maternity Experience," "An Outstanding Emergency Experience," and "An Outstanding Cardiovascular Experience."
"In achieving certification, Englewood Hospital and Medical Center has demonstrated a commitment to providing an outstanding patient experience," according to J.D. Power and Associates.
The service excellence distinction was determined by surveying recently discharged patients from Englewood Hospital and Medical Center about their perceptions of their hospital visit and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study SM.
The telephone-based research conducted among Englewood Hospital and Medical Center patients focuses on the five key drivers of patient satisfaction with their overall experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
Englewood Hospital and Medical Center exceeds the national benchmark study score for maternity patient satisfaction and performs particularly well, compared with the national study, in providing patients with emotional support. The hospital also receives notably high ratings for information and communication.
Among emergency patients, the hospital performs well relative to the national study in providing comfort and emotional support, particularly for the treatment of family and friends and compassion for the serious impact of health problems.
Among cardiovascular patients, Englewood Hospital and Medical Center performs well in providing patients with emotional support and information and communication. The hospital receives notably high ratings for the ability of doctors to explain the condition/treatment and for providing a clear explanation of how to manage care after leaving the facility.
"We're honored and thrilled that J.D. Power and Associates has again recognized our high level of commitment to patient care and service," said Douglas Duchak, President and CEO of Englewood Hospital and Medical Center. "Englewood Hospital's entire staff is wholly committed to the delivery of outstanding care and we will continue to build upon this success to ensure that our patients and their families continue to receive the highest quality of services and support."
About J.D. Power and Associates: Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.