New York, NY (PressExposure) July 03, 2009 -- Jefferson Bank has renewed its contract with Edcomm Bankerâs Academy and added additional training programs, to be hosted and maintained by Edcomm Bankerâs Academyâs Learning Management System (LMS), Learning LinkÂ®.
Focus on Compliance covers: Bank Secrecy Act (BSA), Anti Money Laundering (AML), USA PATRIOT Act, OFAC, Privacy, Reg P, Gramm-Leach-Bliley Act, Right to Financial Privacy, Sarbanes-Oxley (SOX), Reg CC & Check 21, Reg D, Reg E, Reg Z, Truth in Lending, FCRA, FACT Act, HMDA, CRA and Bank Bribery.
Focus on Information Security teaches all aspects of information security with specific emphasis on identity theft, social engineering, phishing, fraud and spam scams, complying with GLBA, Reg P and the FACT Act, strong passwords, Internet and email usage and physical security and security breaches.
Achieving Sales and Service Excellence teaches participants how to make sales and how to provide excellent service, covering sales and service skills needed to succeed, available bank products and services, customer care, selling bank products and services and most importantly, how to create great customer relationships.
Achieving Customer Service Excellence begins with an overview of the industry, and then addresses the tasks and responsibilities of providing excellent customer service. Participants learn a model for successfully communicating with customers while providing outstanding service.
Learning LinkÂ® maintains a complete record of every learning and administrative activity and offers a wide variety of customizable, real-time reports available both onscreen and in CSV formats for download and integration into any HR system. Learning Linkâs servers have been issued a SAS-70 attesting to the quality of their security, business continuity and performance.
For more information about programs like this, or to find out how Edcomm Bankerâs Academy can customize any training program, log onto http://www.bankersacademy.com or call +1.212.631.9400.
Jefferson Bank has been a strong member of San Antonio's banking community for over 60 years, operating 11 branches and maintaining assets exceeding $671 million.
The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
Contact: Dr. Linda Eagle Edcomm Bankerâs Academy 21 Penn Plaza Suite 1010 New York, NY 10001, USA Tel: +212.631.9400 Fax: 212.631.0659 firstname.lastname@example.org http://www.bankersacademy.com