Humble, TX (PressExposure) April 13, 2009 -- Jitbit announces the launch of the hosted version of help-desk software. The hosted help-desk software is a dynamic live support solution giving users the ability to communicate with your customers.
âJitbitâs award winning Help-Desk software ticket system will be available as a hosted service; which means the company will install the helpdesk-software for the clients and maintain the web-server and database for them,â added the spokesperson.
âHosted help desk software gives one a chance to be up and running with a fully customizable software ticket system in minutes. The fully operational helpdesk software will check your emails and convert message to tickets without your interference and even before you know.
As the customersâ emails are translated into service tickets by the software the issue tracking becomes so easy and so less time consuming. Needless to say, it will reduce operational costs of a company to a good extent. Bloating customersâ goodwill will be add-on benefit. This operational help-desk software is available in many languages (such as English, Dutch, French, German Norwegian, Danish, Swedish, Portuguese and Italian). We also do not know of one helpdesk software that comes in as many languages,â remarks the Jitbit developer and spokesman.
âOur hosted help-desk software version is fast yet reliable and secure. The company servers hosted at the US data center, there will be no issues with hosting or connectivity. Besides there is a 24x7 monitoring service and everyday backup as well.
The hosted help-desk software is very easy to set up. All you need to do is pick up a name and you are up and running in minutes,â reiterate the company spokesperson.
âThe hosted help-desk software does not have to be installed unlike other brands you will just have to create a log in and the software runs on our hassle-free 24x7 monitored servers. Even the database is maintained by the company. The software is a Saas (Software as a Service) design model and the software ticket system is based on ASP.NET web hosting and comes with a MS SQL database support. Our web based help-desk software is given a 5 STAR RATING by 411ASP.NET users based on as long as 3 months usage. Although we do offer a downloadable version of our helpdesk software the hosted-service is what we believe can be more beneficial for our users,â remarks the engineer from Jitbit.