Perth Amboy, New Jersey (PressExposure) April 23, 2008 -- Quality First Basement Systems recently won two Angie's List Super Service Awards and Service Magic's certification for customer service excellence.
Especially in the home improvement industry, quality customer service is more and more often becoming a thing of the past. With J.D. Power and Associates reporting a 78% satisfaction rating for Home Improvement Contractors for Residential and Light Commercial jobs in 2007, customers too often end up unsatisfied. Thankfully, there are still businesses like Quality 1st striving for 100% satisfaction.
The company has been awarded an A rating and two Super Service Awards from Angie's List - one for quality sump pump installation, and a second for basement waterproofing. This exclusive award is only awarded to 5% of companies and requires companies to have both a pristine report from all customers and a good standing with the Better Business Bureau. And testimonials from satisfied customers have overwhelmed the company. "We are very satisfied with the work," said Dennis N. of Plainsboro NJ, "So far, we've had lots of rain and no water in the basement. The installation crew was very professional, hard working, and considerate. It was a very positive experience."
Service Magic, an independent customer service survey company, has recognized Quality 1st as a certified customer service company. This is awarded only to companies who have a record of flawlessly customers satisfaction who have filled out a detailed customer service report. "The Service Magic award is something we're very happy about,' General Manager Bob Cherry of Quality 1st commented, "We're always striving for the highest levels of integrity, and it's paid off."