New Jersey, NY (PressExposure) January 19, 2012 -- The Doctor's Answer was established as a hospital answering service that aims to look at answering systems from multiple perspectives. Many medical answering services focus on making things easier for the physician or the patient. The Doctor's Answer believes that the best answering services make things easier on everyone. The best way to achieve this is to employ methods that not only simplify the answering service, but also work on integrating it seamlessly as a part of the physician's practice. It is also important to focus on ways to make the service easy and effective for the patients too.
More Than an Answering Machine
When it comes to medical answering services, The Doctor's Answer understands that this system needs to operate as an extension of the client's own practice. When a patient calls the doctor, it could be because of an emergency or because they have a query that needs to be cleared up immediately. The answering service needs to be tailored to deal with these issues patiently and efficiently during office hours. They should offer patients a choice regarding how they would like their call to be handled. If it's an emergency, they should be able to get in touch with a live call agent immediately. If they just want to leave a message for a call-back, they should be able to do so with zero hassle.
The Doctor's Answer also believes that these medical answering services should be easy on the doctor as well. Depending on the client's call volume and needs, they can choose from a basic flat-rate plan which includes a professionally-recorded greeting message and the ability for callers to leave a message. They can also be put through to a live agent in emergency cases. An extra-care plan is also available where a live agent attends each call, even if it is just to leave a message. These messages can be conveyed to the client through different ways, including email, fax or direct call. There are no set-up fees and most accounts can be created in 24 hours.
Getting a Guarantee
The Doctor's Answer has a great deal of confidence in the efficiency and quality of their medical answering services. In fact, the company has a $100 "Why Not" Guarantee policy which reflects their confidence in being able to meet their client's needs. If a client signs up for the service but is unsatisfied after a month, their money will be refunded and they will receive a check for $100.
More information on these medical answering services can be found at the site [http://www.medical-answeringservices.com]. You can also get in touch with the customer service division at 1-800-571-8285 or call 1-800-571-8280 for a free consultation.