Mexico to Hosts "1st Global Contact Forum" for Contact Center/BPO Industry

Mexico City, Mexico (PressExposure) December 22, 2009 -- The 1st Global Contact Forum, to be held in Mexico City, March 8th-10th, 2010. This will be the first time that the event is held in Latin America. The theme for the event will be '2010 and the New Global Services Economy' focusing on Contact Center, BPO, CRM and Web 2.0. industry professionals. It will bring together industry associations, in a world-wide forum. Over 1,500 contact center professionals and thought leaders from around the world will gather to discuss best practices, industry challenges, exchange ideas, showcase new technologies, share knowledge and present the best practices.

The event will promote the growth, competitiveness and professionalization of the contact center industry in over 45 countries. it will also seek to address the economic challenges facing companies as they look for innovative approaches to lower costs and provide great services. Companies to be represented at the forum include major industry names like Avaya, Aspect, Altitude, Autonomy, British Telecom. Thought leaders from Frost & Sullivan, Datamonitor and IDC will be presenting to CEO's, CFO's and CIO's research that will help direct future investment into near shore and off shore markets.

"Given the state of the global economy, we believe the industry needs to come to work on global standards, customer satisfaction and public confidence in the industry,” says Ma. Eugenia Garcia Aguirre, Director for the event. “This event will help make that happen, through a concerted effort from industry leaders in every country. We are bringing together global decision makers with an agenda that will create positive change for the industry on a national and global level"

During the Contact Forum findings of research from DataMonitor regarding growth and development of new emerging markets and opportunities for cost savings will be provided by Peter Ryan, Senior Analyst. "The offshore market has presented the contact center community with some interesting options through the past 12-18 months, and with the outset of the recovery finding the right location will be more important than ever. Whether it be nearshore, offshore or onshore, contact center managers need to determine which solution will be right for them and their end-users" Through a series of facilitated discussion groups attendees will have an opportunity to learn about new geographies for sourcing, innovative approaches to lowering costs, capturing revenue and recommendations to improve performance within their own operations and countries.

“If you are concerned about the economy and its impact on your profitability and growth, or innovative approaches to implement new technologies, for social media, in your contact center or business process operation, then you owe it to yourself and the communities you serve to attend this event. Thought leaders from around the world will lend their voice and outline ways to generate performance enhancing changes,” says Ma. Garcia.

Hundreds of delegates, representing contact centres from industry, public sector and not-for-profit organizations on five continents, are expected to attend the 1st Global ContactForum and contribute towards the global direction of the industry.

It is also announced that, united in their concern for the industry’s future, the Presidents of the ContactForum Partner group – represented by 30 industry associations – will meet at a private dinner on the first night of the ContactForum to discuss how their future collaboration and discuss global economic issues, research to be presented and ongoing efforts to raise industry performance.

The 1st Global Contact Forum will take place for the first time at The Centro Banamex Convention Center in Mexico, a leading and award-winning convention facility conveniently located a short drive from Mexico City’s business centers and hotel districts. To register as a delegate readers can go to - Members of recognized Contact Forum Partner Industry Associations will benefit from a special discounted rates of 20%. For more information about being a ContactForum partner, commercial sponsor or exhibitor contact:

1st Global Forum Co-Chairs: Keith Fiveson,CEO IT Enabled Services Alliance (ITESA) Office#1-212-463-0043 69 Fifth Avenue, Suite 9J, New York, NY 10003 skype: kfiveson email: []

Anupam Govil , CEO, Global Equations Office# 1-512-310-8544 6101, West Courtyard Dr, Austin, TX 78730 skype: anupamgovil email:

About IT Enabled Services Alliance (ITESA)

We are the IT Enabled Services Alliance (ITESA). We work with CEO's, CFO's and CIO's to build organizations and solve problems globally. We set up call centers to communicate and connect, more effectively and efficiently, so our clients can generate profit and results. We have worked in over six (6) continents. Our mission is to leverage the customer experience and deliver results for our clients. For over three decades we have developed a deep knowledge and experience in the contact center space. Today we work locally and globally, with associates that can support your local market needs, to quickly gather and assess data to make crucial decisions and drive profitable substantive changes.

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Press Release Submitted On: December 22, 2009 at 12:03 pm
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