Northbrook, IL (PressExposure) July 24, 2009 -- When operations improvement consultant Willie Carter released his book back in November he didn't realize the impact it would have on its readers. "My goal was just to share some of the techniques and tools I had used during my career to help companies improve their administrative processes", says Carter.
Carter continues, "I was pleasantly surprised by some of the comments I received from readers of the book and I am glad to share these comments with others."
A retired stockbroker made these comments, "In his book Willie Carter has identified the process not the individual worker that blocks improved efficiency. This short read is an easy to follow guideline to improving productivity, while fostering teamwork and cooperation within an organization... the book is timeless and a must read for any company or organization."
A manager at a large healthcare organization says, "Much lip service is given to the concepts of internal customers, and process improvement. This book actually provides practical guidance and specific instructions on how to make real improvements by utilizing a concept the author defines as The Voice of the Customer. Using this simple straightforward methodology, you will be able to skip the middleman and connect directly with your client areas, determine which of your functions are value added, and which of your functions are non-value added. Analyzing these day in and day out activities will help you determine where you should be spending your time and resources, and help you make significant improvements to your process."
"I am really pleased to see that readers are benefiting from the tools and techniques described in the book and it makes the effort put into writing the book worthwhile", says Carter.
"Process Improvement for Administrative Departments--The Key to Internal Customer Satisfaction" teaches organizations 11 simple steps they can use to improve their administrative processes. The book is available on Amazon.com and other bookstores.