Rockville, MD (PressExposure) September 09, 2009 -- Multi-state closings can be a daunting process for even the most experienced agent. Each state has its own set of regulations and so coordinating the various details of the transaction can be a logistical nightmare. Many national title service companies claim to be specialists in multi-state transactions, however, in actuality; they have a single office and a network of outsourcing relationships. Closeline Settlements bucks this trend by being one of the few national title companies that does not work under an outsourcing model.
"From Maryland to California, we have a real national network of fully staffed offices," said Tanya Themistokleous, Senior Vice President of Marketing and Sales at Closeline Settlements. "We pride ourselves in the fact that we deliver the same high level of consistency and service even when conducting multi-state transactions. When you work with Closeline Settlements, you work with one company; we don't shuffle you from company to company."
Regardless of what state the transaction is located in, each customer is assigned a dedicated account manager who is the singular point of contact nationwide. The dedicated account manager makes the process efficient and much easier on the client. Nobody wants the hassle of dealing with different people in different states, and trying to develop a client relationship with multiple contacts. The one-stop-shop customer service model was implemented based on years of feedback from long time clients.
"We often receive feedback from our customers who comment that having one point of contact is a major plus for Closeline Settlements. Many of our clients who have previously worked with outsourcing networks say that they have to deal with a different contact in each state. And, often times, there isn't adequate communication between all the parties involved. We don't want you to have to do the back and forth, that defeats the purpose of using a national title company. At Closeline, we handle the entire transaction and ensure a smooth and seamless process," said Themistokleous.
Title laws and regulations differ from state to state. So many brokers, lenders, investors and Realtors prefer to work with companies that are equipped to navigate through these regulations in an efficient and accurate manner.
"Closeline gives me a competitive advantage because I know that, with their national presence, we can get loans closed no matter where we originate," said Peter Hyman, Director of Operations for a national mortgage company. "We can't possibly know the particulars of the laws in each state, but chances are that Closeline has an office there that can help us. Moreover, we know that when a Closeline agent visits our customer, we will be represented by a courteous, honest, helpful professional who will cast a positive reflection on our company."