Beverly, MA (PressExposure) September 24, 2013 -- August 26, 2013 - OnBrand24, a leading provider of outsourced domestic call center services, has been recognized by Inc. Magazine as one of America's top 5,000 fastest growing private companies with a rank of 325 in the "Business Products & Services" category. There are more than 6 million companies in America, placing OnBrand24 among less than .001 percent of U.S. companies recognized by Inc. Magazine.
A domestic call center since 1981, OnBrand24 has been a leading call center outsourcing service with clients across the United States, New England and the Boston, MA, area. OnBrand24 delivers exceptional domestic 24/7 services.
Customer service call center and lead generation call center services from OnBrand24 are currently utilized by more than 100 companies in ecommerce, retail, food & beverage, technology, healthcare, business services (membership, merchant loyalty and continuity), insurance and manufacturing. The company emphasizes development of customized call center programs that include the personalized attention of OnBrand24 senior management.
"We are honored to be recognized by Inc. Magazine," said OnBrand24 CEO Mark Fichera, who purchased the company, then known as Pike Communication, in 2005. "Our growth is based on several factors: delivering excellent call center outsourcing service customized to the unique needs of our clients; our 'advanced agent model,' which means we hire experienced and educated representatives; and our premise-based staffing model, in which all of our employees work on-site for better quality assurance, work performance monitoring, teamwork and knowledge sharing."
The company offers Inbound services on both a shared customer service call center and dedicated team basis, including order processing and order taking, telemarketing, inside sales and Tier 1 help desk.
Lead generation call center services include B2B lead generation, appointment setting, customer win-back, customer and market surveys, database hygiene, list scrubbing and telesales.
Along with its Beverly, MA, call center, OnBrand24 will soon open a second facility in Savannah, GA.
Fichera noted that OnBrand24's growth stems in part from the company's emphasis on accountability and transparency. All calls are recorded, providing clients with open access to agent conversations with customers. OnBrand24 also provides detailed reports that tabulate all calls, emails and chat interactions.