Beverly, MA (PressExposure) March 10, 2014 -- OnBrand24, a leading domestic call center services provider with call center outsourcing facilities near Boston, MA and in Savannah, GA, has won the Gold Award from TopTenREVIEWS, an independent reviewer of business services and products, for call center services excellence.
"OnBrand24 is the best call center company we reviewed," announced TopTenREVIEWS.
The OnBrand24 review, in which the company won a "10/10" ranking for across-the-board service quality, particular attention was given to the call center services provider's inbound call center representatives and its outbound call center B2B lead generation specialists.
"Almost 70 percent of its employees have at least a two-year degree," said TopTenREVIEWS. "The agents' average age is 37 with an average of five years of work experience at a call center. Many of the agents stay with OnBrand24 for several years, and the company makes every effort to support each employee's growth in the company.
"With the level of education, life experience and emotional maturity exhibited by its call center representatives, OnBrand24 can expertly field client phone calls and offer a satisfying customer experience. The company offers ongoing training programs, and its agents are able to tactfully deal with disgruntled customers and recognize sales opportunities."
TopTenREVIEWS also cited OnBrand24's customizable programs and its array of services and contact media (phone, email response, web chat), spanning inbound call center customer service and order processing along with outbound call center B2B lead generation, appointment setting and customer surveys.
This is the second year in a row OnBrand24 has been recognized by TopTenREVIEWS. Last year, the call center services provider was given a Silver Award.
"OnBrand24 offers some great advantages, including multilingual agents, great customer assistance options and strong outbound call solutions," concluded TopTenREVIEWS. "OnBrand24 is a top call center company because it has all the services that your business needs to engage and serve customers."
"We are thrilled to have been recognized by TopTenREVIEWS for the second year in a row," said OnBrand24 CEO Mark Fichera. "The Gold Award, along with being named to the Inc. 5000 as one of the fastest growing privately held companies in the United States, demonstrates both the excellence of our call center services along with our success in the highly competitive call center services industry."