California, (PressExposure) February 09, 2009 -- Orinda Motors, Inc. Earns Diamond CertifiedÂ® Scores Highest in Quality in Local Service Company Customer Satisfaction Study
Orinda Motors, Inc. has just been awarded the prestigious Diamond Certified symbol after being rated highest in quality in a customer satisfaction rating performed by American Ratings Corporation for the eight consecutive year.
In order to earn Diamond Certified, a local service company must apply to be rated by American Ratings Corporation (ARC) and pass each step of its twelve-step rating and certification process. ARC actually pulls a random sample of past customers from the applicant companyâs files and surveys typically 100 customers by telephone. Not only do the customers rate them on a 1 to 10 scale for quality, but also they indicate their willingness to return or refer other consumers to Orinda Motors. Most companies canât pass the rating because a customer satisfaction survey score of greater than 90 on a 100 scale is required. In addition, ARC verifies liability and workersâ compensation insurance, state license status, complaint status, business practices, financial stability and legal judgment status. Additionally, ongoing customer satisfaction surveys are conducted to ensure the Diamond Certified Company is maintaining its high customer satisfaction.
âOur entire team at Orinda Motors is pleased to earn this prestigious award and maintain it for eight straight years. And, it is especially gratifying because itâs based on our customersâ perception of our quality,â said John Vanek, manager of Orinda Motors, Inc..
âPersonally, Iâve been focused on rating local service companies for the past 16 years and Iâm always impressed at how certain organizations are so focused on satisfying their customers. Orinda Motors, Inc. is one of those special companies,â said Jim Stein, founder and CEO of American Ratings Corporation.
About American Ratings Corporation American Ratings Corporationâs mission is to define excellence and to identify for consumers the highest quality local companies. It rates local service companies in Northern California and awards the Diamond Certified symbol to companies rated highest in quality. It backs these companies for consumers by providing, when necessary, Diamond Certified mediation services and a money-back guarantee. For more information, visit http://www.diamondcertified.org or call 800-738-1138.