Outsourcing in Middle East - Experience and Lesson Learned

Ahmedabad, India (PressExposure) October 13, 2009 -- Silver Touch Technologies Ltd, is showcasing its software development services, offshore software development Centre and Managed IT services through NOC in Gitex 2009 TECHNOLOGY WEEK. We initiated in the Middle East market in 2007 by getting associated with IT companies and consultants in GCC Region to promote and explore Software Development, Web Application Development projects with local companies and government agencies.

Mr. Minesh Doshi (Director) at Silver Touch Technologies Ltd says, "So far our experience for executing the IT projects for Middle East companies is good. Most of the IT Projects completed on time, but have longer implementation cycle with unplanned change requests which results into loss of time and money. Outsourcing is still a new business practice for the local IT companies. Consultants and we feel that it requires lot of improvement in processes of outsourcing to serve the end client more efficiently."

Outsourcing software services are divided clearly in two areas: Implementation & Customisation of packaged business application, Development of Custom Application. Current outsourcing model is more focused on implementation of packaged business applications, which has challenges in local skills availability. More and more experienced consultants are required to work onsite for successful implementation of the project, and it has bottleneck in terms of Indian professionals travelling to GCC. On the other hand, custom application development has been limited to new and innovative concepts only, where packaged solution is not available, this is even more challenging as customer has limitations to define detailed "Scope of Work" to outsourcing vendors. There is another market which is about to fly is Mobile application development. Silver Touch has built the capabilities on various mobile platforms like iPhone, BlackBerry, Symbian, Windows Mobile.

There is a huge potential in requirement understanding for custom application development as well as implementation services for packaged software applications. Based on our experience in Outsourcing business, we have introduced a unique partnership model for the Middle East partners to strengthen them in requirement gathering process by providing onsite Business Analyst locally. Mr. Minesh Doshi says "We are very much sure that our unique Global Application Delivery Model for partners will really work well with our local partners. This will enable our offshore team in India to execute the project within timeline with quality."

End clients now also look at service providers, who has capabilities of not only developing and deploying the software applications but also manage those. Upon middle east market survey done by our dedicated sales team, Silver Touch has launched its Infrastructure and Application management services through its state-of-the-art Network Operation Centre branded as SilverNOC.

About Silver Touch Technologies Ltd.

Silver Touch Technologies Ltd is CMMi Level-3 along with ISO:27001 certification has 600+ IT Professionals in India and growing faster. Silver Touch has technical alliance with Microsoft, iPhone Developer Program, Oracle, IBM, VM Ware, Cisco, Nokia, Nortel, SAP. To know more – visit http://www.silvertouch.com or drop in mail at info@silvertouch.com

Press Release Source: http://PressExposure.com/PR/Silver_Touch_Technologies_Ltd..html

Press Release Submitted On: October 13, 2009 at 1:34 am
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