Dearborn, MI (PressExposure) January 08, 2010 -- Expanded services offer companies options to improve contact center customer services.
Percepta North America expands its custom contact center solutions to better serve companies that wish to improve their call center, contact center and help desk operations. The expanded solutions help companies reduce costs without compromising customer service.
Perceptaâs new services offer companies a choice of optimizing their existing contact center operations or outsourcing the contact center functions to one or more of Perceptaâs global centers.
Perceptaâs Contact Center Optimization Service [http://www.perceptanorthamerica.com/service.php] streamlines and enhances customer service communications within the companyâs existing contact center. Outsourcing contact center services relieves companies from hiring, training and maintaining a team of people, as well as the underlying infrastructure to support them.
Percepta North America offers its contact center optimization and outsourcing services to both Business-to-Business (B2B) and Business-to-Consumer (B2C); and caters to the needs of both small and large firms. Services may utilize Voice, Chat, SMS and Email to respond to customer inquiries such as order placement and status, product information, technical troubleshooting and reservations.
Percepta begins new client engagements by analyzing the operational flow of customer service communications and then applies its integrated workflow formulas to help companies determine how to reduce costs and maximize customer satisfaction and loyalty.
Percepta North America provides complete contact center optimization and outsourcing services to offer companies options on how to best perform business critical customer support processes efficiently and effectively.