Irvine, CA (PressExposure) February 17, 2011 -- Pikes Peak Library District has launched Fanggle's Libserra - Library 2-Way Renewal service, which enables the library to engage with its patrons via mobile devices. PPLD can send due date, reminder and renewal notices via SMS and/ or mobile smartphone applications, and patrons are now able to respond instantly to renew a book. Future capabilities may include making a payment or asking a question via the patrons phone.
Carolyn Coulter, Information Technology and Virtual Services Officer for Pikes Peak states the following, "Fanggle worked with us to design a two-way notification for renewals that met our policies and needs. They were very attentive to our requirements, and I am delighted to have this new feature available for our patrons."
The technology allows libraries to operate much more efficiently. It saves time, allowing thousands of messages to be sent simultaneously. It saves paper and postage, increases response rates, is simple to install and use, and offers more convenience for customers. Also, the back-end analytics allows the library to gain valuable insight to their operations. Libraries like Pikes Peak can benefit greatly from mobile communications, and are welcoming the ability to 'go green' by using mobile instead of paper.
"We are excited to work with a library system such as Pikes Peak Library District and launching our 2-way renewal service with them. We believe that the 2-Way Renewal Service, as part of our Libserra suite of library centric products will provide convenience and satisfaction for PPLD and their patrons ", says Ed Baryluk, Fanggle's EVP of Sales Fanggle's Web 3.0 Platform provides the convergence of web, mobile, social media, e-commerce and Internet TV capabilities. In addition to its Libserra suite of mobile and social media based solutions, Fanggle's SaaS-based applications/products include "Spreevo"- Deal of the Day, Qwoosh mobile couponing, DotViral Social Media Applications, Blazerfish QR Code technology, Socomotion Social Media Metrics, AppMobile for the Automotive industry, GoToApp custom smartphone development, and FundJoy for mobile/social fundraising.