Pompano Beach, Florida (PressExposure) May 10, 2013 -- Promero, a leading expert, reseller and hosting provider of call center solutions, workforce management and business process optimization, announced today the industry's first social media listener that prioritizes, categorizes and routes social media postings, Aspect Social. Aspect Social has the unique ability to auto detect words and phrases, filter millions of monologues, create a dynamic work queue that routes the specific tweets to the best skilled agents within the call center.
Once the tweet or posting is delivered, the agent engages the customer in a dialogue that can transition from a social media page to a one-on-chat, email or voice call. The entire communication thread is recorded and can be transferred from agent to supervisor for immediate action. Billions of social media tweets occur each day. Until now, corporations were challenged to efficiently engage customers who post disparaging remarks. With Aspect Social, senior management now has the ability to quickly address and resolve customer issues in real time. Aspect Social is deployed as a cloud base solution and can work as a standalone or with any ACD system. Aspect Social supports 11 languages.
"Social media empowers consumers with a forum to globally share opinions. Every company must address customer issues quickly. Aspect Social is the first and truly disruptive technology to monitor, prioritize and deliver critical postings to skilled agents who can handle any situation," stated Gregg Troyanowski, president of Promero. "Aspect is a clear leader of best in class call center solution for the enterprise. We are proud to offer such a fine product."
Aspect, founded in 1973 is a global provider of customer contact and workforce optimization solutions. It is a recognized by Gartner as a leader in the contact center infrastructure market since 2001, ranked #1 by Pelorus in global market share for workforce management systems since 2006 and name CRM Magazine as a leader in Workforce Optimization Suite since 2008. Aspect has more than 3000 clients in 70 countries. Visit http://www.aspect.com
Founded in 2001, Promero is a leading business consultant and software provider of contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Gold Partner for Siebel CRM and Contact Center Anywhere, Aspect Partner and Salesforce AppExchange Partner. Promero is an authorized reseller of Oracle, Aspect, Vocalcom HermesNet, Pipkins Vantage Point, Monet Workforce Management software, RiverStar CE Suite, IEX Channel TotalView Work Force Management, Verint Impact 360 Work Force Optimization, Voxeo Voice Recognition and Peak10 Reseller for data center services. Visit Promero's website at http://www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.