Pompano Beach, Florida (PressExposure) April 29, 2013 -- Promero, a member of the Oracle Partner Network, announced today it will offer its software as a service Oracle Contact Center Anywhere call center software for only $59 per user. This is a limited time offer and is subject to certain restrictions. The On Demand pilot requires no hardware or software to purchase. Long distance fees are additional.
Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions. Contact Center Anywhere replaces or co-exists with existing PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response.
E-mail Management includes automated e-mail management and e-mail routing with suggested responses. Other features include:
Multimedia ACD - Skills Based Routing
Interactive Voice Recognition - IVR
Blended Inbound/Outbound - Predictive Dialing
100% Call Recording - Remote Call Monitoring
Computer Telephone Integration CTI Screen Pops
VOIP [H323 and SIP] or PSTN enabled
Flexible Deployment Options - Cloud (Saas) or On-Premise
"Oracle is a leader in on demand call center software. Contact Center Anywhere On Demand On Demand Call Center Software offering provides the professional call center operator with the enhanced features to remain competitive and highly efficient," stated Gregg Troyanowski, president of Promero.
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit website at http://www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle's position as the world's largest enterprise software company. Visit [http://www.oraclepartnernetwork.oracle.com]