Kolkata, India (PressExposure) December 17, 2015 -- Setting new benchmarks in client-satisfaction seems to have become a way of life at Teknowledge Software. The cross-platform mobile app company, headed by CEO Hussain Fakhruddin, has emerged as one of the best in terms of promptness in customer dealings in 2015. No wonder that the executives of the company are elated.
In an exclusive interview, Mr. Fakhruddin pointed out that serving clients quickly and in a satisfactory manner has always been something Teks Mobile has strived for. The initial years (the app company was founded in 2006) were difficult, but as the popularity of the company soared and its clientele expanded, his team of developers and project coordinators sorted things out - ensuring that no one would have a cause for complaint about unnecessary delays. Since the fall of 2010, Teknowledge has made it a policy to provide free app quotes to prospective clients within a maximum of 24 hours. With a hint of pride in his voice, Mr. Fakhruddin stated that there has not been a single exception to this till date.
The way in which the multinational iPhone app development agency handles general queries and proposals has also received the thumbs-up from clients. Amber Blumanis, the young Aussie entrepreneur who shot to fame with her award-winning 'Stopover' app last year, highlighted that this promptitude, coupled with the sheer professional expertise of the in-house mobile developers, is a key factor in the sustained success of the company. Another international client (Maria Thyselius Bergstrom, from Sweden), who had a mobile game for kids developed by Teknowledge, shared this opinion.
Apart from its developers, UI/UX designers, animators and managerial/semi-managerial staff, Teknowledge Software has a separate team of media personnel. The team is in charge of tracking each and every query that come in through Facebook, Twitter, LinkedIn, and of course, emails. The queries are then forwarded to the relevant departments - and are resolved on a priority basis. At present, the average response time on the Facebook page of the iOS/Android app company varies between 9 minutes and 15 minutes - which is impressive indeed.
Being prompt in responding to clients is only half of the story, as far as the operations of Teknowledge are concerned. The mobile app developers have, since the start of 2014, welcomed clients from Australia, Sweden, Denmark, Italy and Vietnam at its India office - and all of them have uniformly praised the ease with which they have been able to work with the Teks team. Several of these people had flown in specifically to attend a press meet organized by Teknowledge, and they confirmed in unison that they have always received 'the right information at the right time' from the company. Mr. Hussain Fakhruddin's dream of building a highly ethical and sincere company has rubbed off on his team - and clients are benefitting from that.
With increasing international exposure, the responsibilities of Teks Mobile to present itself as a high-performance mobile app company is growing too, feels Mr. Fakhruddin. The company already has offices at Sweden, Australia and India, with another branch in Denmark to be launched in the next quarter. The total number of overseas clients is well in excess of 700 - and it's not a mean feat to keep them happy with prompt, and more importantly, satisfactory responses at all times. It's never only about the speed at which queries are responded to, the response has to actually resolve the query as well - chuckled the workaholic CEO of the apps company.
Teknowledge already has an informal WhatsApp group (Teks Family!) for its in-house employees, and the company is now deliberating on the possibilities of launching an official WhatsApp group for client interactions as well. If it indeed happens and clients do join in, that will be a first in the Indian business scenario. Mr. Fakhruddin revealed that his company currently serves clients from 4 continents across 18 time-zones. It will be a huge convenience-booster if all client-developer interactions can be conducted real-time on a popular IM chat app like WhatsApp.
A feel-good factor among the mobile app developers at Teknowledge is also boosting the customer-centric approach. Speaking on behalf of the company, a senior Swift programmer informed that positive feedback and applauds from clients gave the entire Teks team a big lift every single time. Over the years, such applauds have become more and more common - and that has made the iOS and Android app-makers hungry for more. No one now wants to miss a chance to help a client promptly, be appreciated, and build the goodwill of the company further.
With 100+ project appreciations on Behance, thousand-odd mobile applications in its portfolio, and an unwavering commitment to delight clients - it's not hard to see why Teknowledge Software is considered among the fastest growing app companies in the world. The company's overseas clients, in particular, have one common opinion - it is always a pleasure to do business with Mr. Fakhruddin and his team.