Provisioning System for CUC Enables Rapid Commissioning of Cisco Phones and Voicemail

Sydney, Australia (PressExposure) March 15, 2011 -- The Uplinx Provisioning System for Cisco Unified Communications helps organisations to process daily Moves Adds Changes Deletions (MACDs) tasks quickly and efficiently. Rapidly and correctly setup Cisco phones, voicemail profiles, and presence details in no time, first time, every time.

The Provisioning System for Cisco Unified Communications provides:

Comprehensive commissioning system to reduce operational costs associated with daily telephony operations (MACDs).
Reduce commissioning times from minutes to seconds
Get it right in no time, first time, every time
utilise data from Active Directory (AD)
Create, update and delete users, provision of Cisco IP phones, Extension Mobility, voicemail and associated objects
Supports Cisco Unified Communications Manager (CUCM) and related telephony servers Cisco Unity, Unity Connection and Cisco Unified Presence (CUPS)

A single provisioning screen contains all Cisco elements within a Cisco UC deployment and removes the need for staff to log onto production servers. It reduces MACD processing times through a single customisable interface which displays only relevant fields such as extension and name ensuring company information, policies and standards are enforced.

Leverage information from other systems such as Active Directory and CUCM reducing data entry times through pre-population of data which also minimises data entry errors by IT support staff and help desks.

Standard MACDs can now be delegated to help desks or basic skilled staff freeing up highly skilled staff.

Full reporting on provisioning activities allows for SLA tracking.

Compliance is ensured as help desk and change staff can only edit fields that are configured on the Provisioning System to be visible and editable.

Provides workflow for a help desk with:

Notification by email of changes in Active Directory and submitted requests
Records changes and requests made on the system
Pre-fills email to notify requester via a standard template

The Uplinx Provisioning System provides integration into 3rd party operational support system processes with the following end user objects:

CUCM end user and associations
Phone and Extensions
Device Profiles and extensions
Mobility (Remote Destination Profiles)

According to Michael Kunz, Head of Software Development at Uplinx, a Cisco Advanced Unified Communications Partner and Cisco Software Development Partner:

"The Uplinx Provisioning System has found a large customer base since its inception a year ago because it provides a simple and intuitive interface to configure multiple Cisco Unified Communications components from a single screen.

Customers can now offload changes from their highly skilled UC IT staff to their help desks as no expert knowledge of Cisco UC systems is required for standard operations.

It has found acceptance from very small Cisco telephony deployments with hundreds of IP phones through to multi-nationals with tens of thousands of Cisco IP phones. All customers agree that the system has brought to their Cisco UC deployments, fast, error free provisioning of MACDs.

The Provisioning System is complemented with our market leading Report Tool for Cisco Unified Communications (CUCM, CUPS, CUC, CER, UCCX) which automatically produces comprehensive documentation in minutes."

Please view all the Provisioning System features and datasheet at: []

The Provisioning System for Cisco is available now. Please contact or see our website:

Please view all features, datasheet on: []

About Cisco Unified Communications

Uplinx Pty Ltd is located in Sydney, Australia and is a Cisco Advanced Unified Communications Partner. For further information about Uplinx Pty Ltd visit

Contact Details:
Press Contact: Michael Kunz
Uplinx-Software Pty Ltd
19-29 Martin Place
MLC Centre
2000 Sydney
Phone: +612 9238 7638

Press Release Source:

Press Release Submitted On: March 15, 2011 at 5:36 am
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