Glasgow, United Kingdom (PressExposure) December 03, 2009 -- The decision by London City Airport to embark on a second generation outsource will achieve year on year cost savings of more than 10% and âa service that is 100% betterâ, while providing access to the smartest, fastest and greenest technologies available and ITIL standard support. London Cityâs new services provider is SCC, the leading technology integrator.
The UK's leading business airport is located on the doorstep of London's financial district and aims to play an integral part in supporting the growth of the Capital, while also being just two miles from the site of the 2012 Olympic Games. To achieve its ambitions, the airport is undertaking a far reaching multimillion-pound investment programme over several years to expand its capacity, improve punctuality and enhance services and security.
To meet its business objectives involves transforming the airport's infrastructure and leveraging forward thinking strategies that also address environmental concerns. Following investment of some Â£50 million in 2008, the current plan focuses on the terminal building renovation to accommodate 120,000 aircraft movements and 6 million passengers annually by 2012. Furthermore, British Airways has recently launched an all-business service to New York from London City, the airport's first long-haul flight, underpinning its focus on the City based business traveller.
Chief Executive Richard Gooding explains that the airportâs aim is to be 'correctly positioned [for] gradual [economic] recovery over the next two years...have some success and then build on it." 
Technology has an important role to play as it impacts every area of the airport's productivity. The decision to review the performance of and invest in the I.T infrastructure to ensure a business ready network capable of meeting strategic objectives is part of a wide ranging review led by the ICT Director.
The core areas for improvement focus on achieving sustainability and flexibility for the long term, in addition to reliability, security and cost efficiency. For example, recent expenditure has involved re-cabling the data network and building additional redundancy into the infrastructure to improve Disaster Recovery (DR) time.
Moving forward, environmental pressures, namely that of limited space at the airport's east London, dock-side location, will further influence investment decisions. For example, London City already operates a paperless mobile phone boarding system and moving forward this will extend to the self service check-in capability, combining all airlines' requirements in each and every kiosk. Moreover, enabling employee mobile devices will improve the productivity of terminal-based staff as they will be able to operate independently of desktops.
Jason Bamforth, London City Airport's ICT Director, explains his strategy: "When I joined London City just over a year ago, my immediate aim was to achieve performance improvement around the entire IT infrastructure, but particularly the back office. I made the decision to embark on a second generation outsource and identify a partner who would deliver year on year operating cost savings leveraging the smartest, fastest and greenest technologies available, underpinned by ITIL standard support services. Our business moves quickly, so I needed a provider with wide ranging consultancy skills and capability, available to advise us, as and when we required."
London City selected SCC from a long list of more than 30 potential suppliers, switching its existing desktop managed services contract from the incumbent supplier, with SCC now retained on a five year contract.
"Because SCC was already working for one of our most important customers - British Airways - I was able to gain an important and personal recommendation which supported our decision to change provider. As a result of the new contract, we have achieved built-in, annual cost savings of more than 10% and a service that is 100% better that what we were used to. Feedback from end users has been exceptionally positive and we are benefiting from better reporting and monitoring of server and network trends to avert issues before they become apparent to the end user," Jason Bamforth adds.
The fully managed desk top and Data Centre services include the support, maintenance and management of the PC infrastructure, involving both refreshes and upgrades; Data Centre monitoring; an ISO 20000-1 certified service desk; Microsoft application support - including Sharepoint and Exchange; as well as network security. SCC is also standardising the London Cityâs desktop image builds, which will involve moving from the XP operating system straight to Windows 7.
Antoinette Smedley-Walsh, Strategic Account Director at SCC, says: âHaving successfully completed the transition phase, we are now focused on realigning the technology estate to enhance reliability and DR capability. Weâre advising London City on a long term strategy to transform its infrastructure into a cost and carbon efficient environment, using cloud computing where appropriate. This will enhance performance and customer service.
âSCC has also undertaken an audit of hardware and software to help London City make better decisions about the way in which it purchases new technologies. We have put in place a web portal through which the airport can purchase new equipment, supported by the full lifecycle package.â
Jason Bamforth adds: "For London City, technology is a utility and the life blood of the organisation. Without it operating and performing both effectively and efficiently, productivity would be seriously constrained and we would not be able to support capacity growth. SCC will continue to assess and make recommendations around the end to end infrastructure to help us deliver a sustainable IT strategy to underpin customer service and business performance."
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