Maidenhead, United Kingdom (PressExposure) March 05, 2013 -- SDL has been recognized in KMWorld's annual "100 Companies that Matter in Knowledge Management" for the eighth consecutive year. This recognition acknowledges SDL's commitment to helping global businesses deliver compelling customer experiences through innovative content management and structured content technologies. Companies on the list were selected based on the breadth and impact of their innovations and their customer focus.
A leader in customer experience management, SDL enables global businesses to meaningfully engage with their prospects throughout the entire customer lifecycle, from brand awareness to purchase all the way through to post-sales support. With the rise of the omni-channel environment, the customer lifecycle has become increasingly complex. Customers are now interacting with companies in more ways than ever before - social, digital, direct, in-store, mobile and the call center. By enabling control of the entire digital ecosystem, SDL helps global businesses drive loyalty and increase sales.
"SDL is a true customer experience market leader and a company we have long recognized for their velocity of innovation and the agility to serve their customers," said Hugh McKellar, KMWorld editor-in-chief. "We are pleased to include them on our list again this year."
"The proliferation of new content channels is forcing many businesses to reconsider how they engage with customers and deliver consistent brand experiences," said Jan Jaap Kolleman, CEO of SDL Content Management Technologies. "Our solutions enable the modern enterprise to provide superior, locally relevant experiences that help build loyalty and create brand advocates."
In addition to its eighth consecutive mention on the "100 Companies that Matter in Knowledge Management" list, SDL has been recognized four times on KMWorld's Trendsetting Products award list. SDL LiveContent, SDL Trisoft and SDL Tridion were selected from more than 800 products for their innovation and execution of serving the most important constituency of them all: the customer. In 2011, SDL was also inducted into KMWorld's Hall of Fame, which honors companies that are developing new and game-changing solutions.
The list of companies receiving this distinction is available online at http://www.kmworld.com and published in the March 2013 issue of KMWorld magazine.
SDL enables global businesses to enrich their customers' experience through the entire customer journey. SDL's technology and services help brands to predict what their customers want and engage with them across multiple languages, cultures, channels and devices.
SDL has over 1,500 enterprise customers, 400 partners and a global infrastructure of 70 offices in 38 countries. 42 out of the top 50 brands work with SDL. For more information, visit http://www.sdl.com.
KMWorld (www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 45,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com)