Kaushambi, India (PressExposure) June 05, 2013 -- SalesBabu CRM provides a holistic approach to customer service by delivering a practical mix of information, process, and channels that allows organizations to deliver solutions that count to all customers on all channels at all times. The platform leverages knowledge management to present information to agents and customers when they need it in the context of each interaction, so organizations can consistently deliver personalized customer experiences increasing customer satisfaction and advocacy while reducing the total cost to serve. The SalesBabu Service CRM automates revenue generating business processes for high-tech, manufacturing, and service organizations.
Highlighted by its Products and accessories Configuration and service engineers scheduling modules, customers utilize these solutions to manage their enquiry to installation cycle, automate time entry and service management processes, and streamline transactions. The solutions is designed to re-engineer your entire after sales service process. Manage time , energy, resources by proper planning and execution. SalesBabu CRM software has enhanced its features to come up with a robust complaints handling module to include case nature of complaint, accessories warranty details and many more .Proper allocation of man power can in turn ensure better utilization of available resources and cut on service cost.
SalesBabu CRM includes features like Auto PMS reminder, warranty details, AMC 's due, qualification of complaints, assignment of service engineers, job card, complaints resolved etc.
- Real time tracking of customers to address problems immediately and enable better customer retention
- Provide support through service engineers anytime, anywhere access to customer information
- Link sales, service and complaints resolved organizations to drive more sales.
- Accelerate or speed up complaint resolution times by providing support staff with complete customer 360 degrees visibility
- Increase response accuracy and reduce response times with an integrated knowledge base
- Stay on top of your support team's performance with real-time case data delivered directly to your SalesBabu CRM dashboard.
- Ensure timely complaints resolve to guarantee customer satisfaction at all levels and thus contribute to growth and sales.
For further updates contact:
The Media centre
SalesBabu PR dept: Bangalore
Info@salesbabu.com / 9310091301